FAQ More question? We have the answers.

How do I know that the resources are working for me?

At the end of the day the resoirces will send you the timesheet with details of the work that has been done. This will be in addition to the daily upload and status report that will be done at the end of the day. Thus, you will have multiple ways to track how the resource is spending time.

Can the programmer work in my timezone?

Can the programmer work in my timezone?

How do ensure quality of programmers?

First of all, all programmers are our full time employees. Thus, they had to go through rigorous interview and background check for landing the job.

Can your programmers work on SVN and Mantis?

Yes. Our programmers are trained to work on SVN and Mantis. However, the usage of these tools depends of client's business processes.

How will I communicate with my programmer?

We communicate over Email, Phone, Instant Messengers (gTalk, MSN, Skype, AOL and Yahoo). In some instances we have also used Basecamp for our clients.

Are these programmers' freelancers or contractors?

No. Each programmer is a full-time employee of Matrix Media. Every resource is bound by contract to follow the company's policies regarding Intellectual Property, Security, Code of Conduct and any other aspects that may affect your work.

What is Full-time Hiring?

In this model you can hire out programmer(s) from us at fixed monthly costs and treat them as your own extended employees. They are managed directly by you or the project manager at your end and ensure maximum efficiency, cost savings and control over the operations. Here is how it works:

  • Each assigned individual works for you for 22 Days in a month and delivers a minimum of 176 hours of production.
  • All the project management control lies with you.
  • The communication between yourself and the programmer can be handled through Email, Chat and Phone.
  • The work is carried on between 10 AM - 7PM (Mon - Fri) at our development centre in India.
  • The invoice is sent to you at 30 days interval. Payment needs to be made in advance for the current month.
  • The bill is reduced proportionately if the number of work days is less than 22 during any given month i.e. if a developer works only for 11 days then you have to pay only half the fees.
  • If the number of work days is more than 22 for any given month then the billing remains the same i.e. if you get 23 work days between 1 - 31 of any month then you enjoy the remaining 1 day totally free of all costs.
  • No deduction is made if the programmer has delivered 176 hours in any given month.

What is Part-time Hiring?

This model is same as full-time hiring but only this time the programmer is allocated for 88 hrs in a month. Here is how it works:

  • Each assigned individual works for you for 22 Days in a month and delivers a minimum of 88 hours of production.
  • All the project management control lies with you.
  • The communication between yourself and the programmer can be handled through Email, Chat and Phone.
  • The work is carried on between 9:30 AM - 6 PM (Mon - Fri) at our development centre in India.
  • The invoice is sent to you at 30 days interval. Payment needs to be made in advance for the current month.
  • Deduction is made proportionately if less than 88 hours is delivered in any given month.

What is Hourly Hiring?

This is a "pay-as-you-go" model in which you need to pay on hourly basis. This is also known as "Time and Materials" model.

How do I Test your services?

The best way to test drive our service is to hire a programmer for part-time basis or buy 10 hours of services. We do not offer free trials.

What methods of Payments do you accept?

We accept payments through PayPal, Wire Transfer and Credit Card. You account manager will give you exact details of each of these methods.

Can I hire more than one programmer?

Yes. You can hire more than one programmer.

Can you provide references?

Yes. We can provide references in Americas, Europe and Australia.

What if I do not like the programmer?

If you are unhappy with the programmer, you can notify us and we will take immediate steps to take him off your projects and we will also provide you with a replacement ASAP.

What happens when the programmer leaves your organization?

We have a policy of 30 days notice period and in that time we will do all the knowledge transfer and provide a replacement. Moreover, the project manager at our end will ensure that your work is not affected by such activities.

Are there any additional costs?

There are no additional costs expect for what has been specified on the website.

Can I switch between billing models?

There is always room for flexibility and open discussions and we do accommodate requests to change billing models.

How do I get daily updates?

The daily updates are given to you by the programmer directly through emails and the work is uploaded to your server directly at the end of each day.

What are my rights regarding Intellectual Property?

We give you the sole ownership of source code, intellectual property, copyright etc.

Will you sign an NDA

yes

 

Contact Us We'd just love to talk to you.

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Our Testimonial What client says about us

JC

This contractor is truly Top Notch. I've used them on a few different projects so far and they've all seen excellent results. This contractor communicates well, keeps you up to date on the project and always stays on schedule. They will be my go to for my next SEO project too.

Sage

I absolutely will be using these guys again, very professional. I was lucky to find them. all the work was completed under some very tough deadlines and I am happy to endorse them in the future. Great team to work with.

Nisha

This is the first time i worked with them, and they did the job very well. They were always available on skype to discuss the project and were quick to respond. They understood the requirements and sent regular updates. Would surely recommend them.

Dustin Rhoades

Very professional team, always attentive to detail, excellent in revisions and following directions. This team gets the job done and does it perfect, i have used them on several Graphic Designs for my company and i am so happy to work with them. I highly recommend this team if your looking for quality, professionalism and a very intelligent group to work with. Thanks so much

Michele

Excellent work and communication - a real pleasure to work with - thank you.